General terms and conditions
ABOUT US AND THIS WEBSITE
This website is operated by ViralCleaning. Throughout the site, the terms “we”, “us” and “our” refer to ViralCleaning.
We provide this website, including all information, tools and services available through this site, to you as a visitor or customer. By using our website and/or purchasing something from us, you agree to our Terms and Conditions, our Privacy Policy, our Return Policy and all other policies available on this website.
We believe in transparency and clear communication. If you have any questions, you can contact us via:
Email: contact@viralcleaning.com
Address:
Schoorstraat 2
7891 JW Klazienaveen
The Netherlands
Chamber of Commerce (KvK) Number: 87185628
VAT Number: NL004374638B49
ONLINE STORE TERMS
By using our services, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.
You may not use our products for illegal purposes or in violation of applicable laws, including but not limited to copyright laws.
You may not upload or transmit viruses, malware, or any other malicious code through our services.
Violation of these terms may result in the immediate termination of your access to our services.
Our online store is hosted on the secure platform of Shopify Inc.
GENERAL CONDITIONS
We reserve the right to refuse service or cancel orders when we consider it necessary, for example in cases of suspected fraud.
Your personal information is processed in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information.
Credit card information is always encrypted during processing. Non-payment related information may be transmitted through unsecured networks, but we take all reasonable measures to protect your data.
SHIPPING & DELIVERY
We aim to process and ship your order within 2–5 business days. Shipping is handled by DHL.
Shipping costs and estimated delivery times are clearly displayed during the checkout process.
RETURNS & RIGHT OF WITHDRAWAL
You have the right to cancel your purchase within 14 days after receiving your order without providing a reason.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
To initiate a return, please contact us first at: contact@viralcleaning.com.
After receiving the returned item, we will refund the purchase amount within 14 days using the same payment method used for the original transaction.
CHANGES TO THESE TERMS
We reserve the right to modify these terms at any time. The most recent version will always be available on our website.
Your continued use of the website constitutes acceptance of any updates or changes.